Grow Your Internet Department to Meet Consumer Demand

June 2004 Effective Online Automotive Sales   VOLUME 3 ISSUE 6  
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CONTENTS
Right-Size Your Internet Department
Getting Your Internet Prospects into Your Dealership
Is the Internet a Viable Tool for Sales Leads?
Vehicles with the Highest Close Rates
More on the Best Internet Dealers in the Business
Previously in the Dealix Dealer Newsletter:
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Vehicles with the Highest Close Rates
A Look at Each Vehicle Class

In last December’s issue of the Dealix Dealer Newsletter, we ranked the vehicles with the highest overall close rates in 2003. We decided to take an early look at what’s closing the best so far in ‘04. In addition, we broke out makes and models according to their vehicle classes. Overall, the vehicle category with the highest close rates was SUVs - this class shows no sign of losing favor with auto consumers. While it's hard to tell exactly causes some vehicles to have higher close rates than others, one thing ISMs can do, no matter what franchises and models you're selling, is influence. You can always influence the sale. In other words, worry about what you can control, and forget about the rest. The key to high close rates will always be good quality leads and a strong sales process.

 

Cars with the Highest Close Rates

 Rank

 Make

 Model

Score

  1

Lexus

ES 330

1000

  2

Hyundai

Elantra

930

  3

Volkswagen

Jetta Wagon

928

  4

Infiniti

I35

906

  5

Lexus

RX 330

836

  6

MINI

Cooper

830

  7

Toyota

Corolla

794

  8

Honda

Civic

794

  9

Lincoln

LS

788

 10 

Honda

Civic Coupe

757

 

 

Trucks with the Highest Close Rates

 Rank

 Make

 Model

Score

  1

Nissan

Titan

1000

  2

GMC

Sierra 2500HD

905

  3

Chevrolet

Silverado 2500HD

868

  4

Chevrolet

Express

855

  5

Nissan

Frontier

854

  6

Toyota

Tundra

847

  7

Chevrolet

Avalanche

814

  8

GMC

Sierra 1500

782

  9

Ford

F150 Styleside 2WD

779

 10 

Toyota

Tacoma PreRunner

759

 

 

SUVs with the Highest Close Rates

 Rank

 Make

 Model

Score

  1

Lexus

GX

1000

  2

Honda

Element 4WD

952

  3

Saturn

VUE

889

  4

Honda

Element

852

  5

Honda

CR-V

804

  6

Mazda

Tribute

718

  7

Buick

Rendezvous

705

  8

GMC

Envoy XUV

705

  9

Acura

MDX

698

 10 

Mercedes-Benz

M-Class

666

 

 

Minivans with the Highest Close Rates

 Rank

 Make

 Model

Score

  1

Honda

Odyssey

1000

  2

Kia

Sedona

890

  3

Toyota

Sienna

713

  4

Dodge

Grand Caravan

661

  5

Dodge

Caravan

590

  6

Mazda

MPV

573

  7

Nissan

Quest

561

  8

Chrysler

Town & Country

515

  9

Ford

Freestar

374

 10 

Chevrolet

Venture

314

 

About the Study
The Dealix Vehicle Close Rate IndexSM is a weighted index based on the number of Internet sales leads that are generated from the Dealix Lead Trading PlatformSM and result in a sale.  The vehicle in each class with the highest close rate was given a perfect score of 1000 and all subsequent vehicle close rates were weighted against the leading vehicle in each class.  Primary data is derived from email and phone surveys conducted on customers that Dealix Corporation delivers to its dealer partners as Internet sales leads.  The smallest accepted sample size per vehicle was 50 surveys.  This study does not intend to represent data for close rates for all vehicle sales leads. This report is brought to you by Dealix Business IntelligenceSM  (DBI).

Kristen M. Stanton is the marketing manager for Dealix Corporation.


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